SmallBizGenius Analysis
Speedify receives mixed reviews, with customers praising its ability to combine internet connections for increased reliability, while others report issues with speed, billing, and customer support. Many users find Speedify beneficial for specific use cases like improving connectivity in rural areas or creating redundancy, but the inconsistent performance and customer service concerns raise questions about its overall value.
Category Breakdown
Scores based on analysis of 41 recent reviews
Speed and Performance
4.0/10Many reviewers complain that Speedify doesn't increase internet speed and, in some cases, slows it down. Some users report that the service makes their connections slower than individual connections and that they experience high ping in games.
20 reviews mention thisCustomer Support
3.0/10Several reviewers express dissatisfaction with Speedify's customer support, describing it as slow, unresponsive, and unhelpful. Some users claim that support doesn't answer after payment and that they receive generic, canned responses that don't address their issues.
10 reviews mention thisBilling and Refunds
2.5/10A significant number of reviewers report billing issues, including unauthorized renewals and difficulty canceling subscriptions. Some users claim that they were refused refunds for software that didn't work as advertised and that the company continues to charge their cards even after cancellation.
9 reviews mention thisConnection Stability
7.0/10Some reviewers praise Speedify for improving connection stability, especially when using multiple connections. These users find it valuable for preventing disconnections during online activities.
8 reviews mention thisEase of Use
6.0/10A few reviewers appreciate Speedify as a plug-and-play solution that is easy to set up and use. They find it a convenient alternative to more complex networking solutions.
4 reviews mention thisPros & Cons
What Customers Love
"Having two connections simultaneously, I can tell the difference to when one connection is disconnected."
"Using the service in redundant connection mode seriously improves the reliability."
"For a plug and play solution, this was exactly what I was looking for."
"I live in ruralish Alaska and unfortunately also have the hobby of playing MMOs, so getting disconnected became infuriatingly common."
"You can combine two connection together not only for failover also there is really good support team"
Common Complaints
"It doesn't increase internet speed"
"After you pay the support won’t get back to you. Very poor services"
"Once you enroll in a subscription, there is no taking your money back."
"99% of their servers don't work."
"The readouts are pure lies."
Common Questions About Speedify
Answers derived from customer review patterns
Is Speedify legit and trustworthy?
The reviews for Speedify are mixed, making it difficult to definitively say whether it's a trustworthy service. While some users report positive experiences with improved connection stability and redundancy, a significant number of reviewers complain about slow speeds, billing issues, and poor customer support. Several users have labeled Speedify a scam due to difficulties obtaining refunds and unauthorized charges. Therefore, potential users should proceed with caution and carefully consider the risks before subscribing.
Based on 45 reviewsDoes Speedify have good customer service?
Based on the reviews, Speedify's customer service appears to be a major point of concern. Many users describe the support as slow, unresponsive, and unhelpful. Some reviewers claim that they received generic, canned responses that didn't address their specific issues, while others say that support stopped responding altogether after they paid for a subscription. These negative experiences suggest that Speedify's customer service may not be reliable or effective.
Based on 45 reviewsIs Speedify worth it for small business?
Whether Speedify is worth it for a small business depends on its specific needs and risk tolerance. If a business requires highly reliable internet connectivity and is willing to risk potential performance issues and customer service headaches, Speedify might be a viable option. However, businesses that prioritize consistent speed and reliable support may want to consider alternative solutions. The mixed reviews and potential for billing issues make Speedify a potentially risky investment for small businesses.
Based on 45 reviewsWhat is Speedify's refund policy like?
According to several reviewers, obtaining a refund from Speedify can be challenging. Many users claim that they were refused refunds even when the software didn't work as advertised or when they experienced billing issues. Some reviewers allege that Speedify engages in deceptive practices to avoid issuing refunds, such as gaslighting customers and ignoring their requests. These reports suggest that Speedify's refund policy may not be customer-friendly.
Based on 45 reviewsDoes Speedify actually increase internet speed?
The reviews are divided on whether Speedify actually increases internet speed. While the service aims to combine multiple connections for faster speeds, many users report that it slows down their internet connection instead. Some reviewers claim that Speedify makes their connections slower than individual connections and that they experience high ping in games. These reports suggest that Speedify's speed-boosting capabilities may not be reliable or consistent.
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